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Entry LevelFull-time
Salary Range
$19,125 - $25,875 /year
This salary is estimated based on similar roles. The actual salary may vary.
Please note – Role can be remote or Hybrid, Subject to location.
We’re looking for a System Administrator to join our NEC Housing Team. You’ll play a pivotal role in supporting our innovative products for the Social Housing sector. With over £8 million invested annually in our award-winning solutions, we’re committed to helping customers deliver better services, more effectively. In this role, you’ll be part of a dedicated team focused on ensuring system reliability, delivering exceptional customer support, and driving continuous improvement across our housing management platforms.
Main Responsibilities:
• Provide responsive customer support via phone, email, and other channels.
• Manage and maintain strong relationships with assigned customer accounts.
• Accurately record all customer interactions, investigations, and resolutions.
• Monitor system dashboards and security alerts, taking prompt action when needed.
• Recreate and troubleshoot reported issues using internal guides and best practices.
• Collaborate with internal teams to resolve complex technical problems.
• Assist with application roll-outs and updates to ensure smooth implementation.
• Identify and resolve system errors to maintain optimal performance.
• Support configuration change projects and ensure accurate implementation.
• Apply release scripts and perform testing to validate configuration changes.
• Complete routine administrative tasks to support daily operations.
• Manage communications through shared mailboxes efficiently.
• Maintain up-to-date technical and procedural documentation.
•  Provide out-of-hours support when required to ensure service continuity.
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About NECSWS
NECSWS operates at the intersection of technology and specialized services, providing innovative solutions tailored to meet the evolving demands of modern industries. While the exact founding date and location are not explicitly stated, the name suggests a focus on advanced systems and services, likely serving sectors such as defense, aerospace, or critical infrastructure. The company leverages cutting-edge technology to deliver reliable and secure solutions, positioning itself as a trusted partner for organizations requiring precision and expertise in complex operational environments. The core offerings of NECSWS include advanced system integration, cybersecurity solutions, and bespoke software development, all designed to enhance operational efficiency and security. Key features of their services include robust data protection protocols, scalable infrastructure, and customized deployment options to align with client-specific needs. Their target audience primarily consists of government agencies, defense contractors, and enterprises in high-stakes industries where reliability and confidentiality are paramount. By combining technical expertise with a client-centric approach, NECSWS ensures that its solutions not only meet but exceed industry standards. NECSWS has established itself as a leader in its niche, distinguished by its commitment to innovation and excellence. The company’s notable achievements include successful deployments in high-security environments and the development of proprietary technologies that address unique industry challenges. Its market position is reinforced by a reputation for delivering dependable, forward-thinking solutions, making it a preferred partner for organizations seeking to navigate the complexities of modern technological landscapes.
