People Partner, UK & Europe at nekohealth

About Neko Health Neko Health is a Swedish health-tech company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Our mission is to transform healthcare from reactive treatment to preventative care and early detection. We’ve developed a new medical scanning technology that enables broad, non-invasive health data collection that is both accessible and affordable. Delivering this experience requires rethinking not just technology, but how our clinics, teams, and people operate every day. As Neko continues to scale clinics across Europe and beyond, we’re looking for a People Operations Partner to support the health, mobility, and experience of our clinic teams. The Role This role sits at the intersection of employee relations, clinic operations, and organisational health. You’ll work closely with People, Reward, Enablement, Talent, and Clinic Leadership to ensure our people processes support performance, growth, and wellbeing — particularly in clinic environments. The focus is less on running core HR processes, and more on execution, judgement, and partnership across a complex, regulated, and fast-growing organisation. Key Responsibilities Employee Relations Support performance management processes, investigations, and probation reviews Assist with documentation and coordination for disciplinary processes, investigations, and settlements Ensure sensitive matters are handled with care, consistency, and strong record-keeping Workplace Infrastructure Support two UK HQ office moves, including coordination with internal and external partners Manage Occupational Health cases in the UK Support IR35 assessments and case management in partnership with Legal and Finance Regional Benefits Administration Partner with the Reward team to support benefits administration across regions Act as an operational point of contact for benefits-related queries and changes Ensure smooth coordination between vendors, Reward, and local teams Onboarding & Offboarding Align points of contact and ensure strong execution of the joiner experience (rather than owning process design) Support smooth integration of new hires in the UK and clinic environments Conduct and track exit interviews, identifying themes, trends, and insights Provide post-onboarding and training support for clinic teams, working with Lead Trainers on final exit decisions Intra-Clinic Mobility & Workforce Changes Support promotions and internal moves within and between clinics Manage flexible working requests, clinic transfers, and location changes Partner closely with Alan’s team and the Enablement team to ensure changes are well-planned and clearly communicated Act as a steady operational anchor during periods of high movement or growth Organisational Health & Insights Partner with Reward to support clinic-level people data and insights, including: Clinic KPIs Newly Qualified Doctor (NQ) bi-annual reviews Clinic budget oversight inputs Support regional organisational health scorecards and strategic MI for clinics Employee Support & Coaching Support parental leave across European offices Provide coaching and guidance before leave, during absence, and on return to work Ensure a consistent, human experience while navigating regional differences Strategic & Project-Based Work Onboard and embed Occupational Health provision across the UK and Europe (company-wide and clinic-specific) Support change management for Sweden shift pattern changes and salary reviews Review and update European policies and handbooks in line with new employment rights legislation, ensuring consistency (e.g. jury service) Conduct a full review of European clinic contracts, including: Holiday calculations ER policies Benefits Notice periods Cross Functional Collaboration with People Enablement Support equivalent contract and hiring model reviews in Sweden, partnering with Talent to enable different hiring formats (hourly, contractors, etc.) Support development of clinic communications materials and engagement milestones throughout the year Manage confidential documentation for training action plans, storage in HiBob, and Occupational Health accessibility for Lead CTS Who You Are You’re organised, dependable, and comfortable working with sensitive information You enjoy solving complex, real-world people problems You build trust quickly and communicate clearly with a wide range of stakeholders You’re pragmatic, calm under pressure, and thoughtful in your judgement You’re curious and open to improving how things work — especially in fast-scaling environments You’re comfortable operating across multiple countries, regulations, and cultural contexts Experience & Qualifications Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field Experience in people operations, employee relations, or HR partnering roles, ideally in multi-country environments Strong working knowledge of employment law, ER processes, and people operations fundamentals Experience working with HRIS systems (e.g. HiBob, Workday, ADP, or similar) HR or employment-related certification is a plus