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SeniorFull-time
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The IT Technical Support Specialist provides comprehensive technical assistance and support to end users across the organization. This role plays a critical part in maintaining the reliability, security, and efficiency of the organization's technology infrastructure.
Key Responsibilities
- →Set up and configure desktop computers, peripherals, and user accounts
- →Install, repair, and maintain hardware and related components
- →Install, configure, and maintain software applications
- →Provide technical support for Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive
- →Troubleshoot and diagnose technical problems
- →Monitor computer networks and systems for availability and performance
- →Assist with complex technical projects assigned by the IT Manager
Requirements
- ✓Experience with hardware setup, configuration, and maintenance
- ✓Knowledge of software installation and configuration
- ✓Strong troubleshooting skills for hardware and software issues
- ✓Familiarity with Microsoft 365 services
- ✓Ability to perform routine security checks on systems
- ✓Experience working with network diagnostics and maintenance
