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SeniorFull-timeRustGitGoAI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Account Manager to join our team at NICE. This role focuses on managing customer relationships and ensuring their success with our products.
Key Responsibilities
- →Take ownership of the customer relationship for key CX customers and become their advocate within NICE, engaging before go-live and working closely with customers to ensure their success.
- →Resolve the most complex problems and provide excellent technical and customer service to specific key accounts, including resolving technically and emotionally challenging and high-stakes issues.
- →Exemplify an effective and productive relationship with assigned accounts, holding regular discussions to review open issues, understand their contact center and business, ensure CX solutions meet their needs, and become a trusted partner and advisor.
- →Ensure all technical challenges, issues, cases, and requests are handled properly and within SLA targets by partnering with Technical Support, Professional Services, Product Management, and Engineering.
- →Be accountable for customer satisfaction, retention, and referenceability for all assigned accounts.
Requirements
- ✓8+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery
- ✓Demonstrated technical problem solving proficiency
- ✓Excellent analytical and advanced troubleshooting skills with end-users/customers
- ✓Working technical knowledge of contact center software/design/functionality
- ✓Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport
Benefits
- ★Fast-paced, collaborative, and creative environment
- ★Market leader
- ★Endless internal career opportunities
- ★Opportunities to learn and grow
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