Specialist DevOps Engineer at Nice

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for a Specialist - DevOps who will serve as the technical execution leader and delivery owner for our DevOps platforms. This role requires deep hands-on expertise in AWS, CI/CD, Infrastructure-as-Code, and automation, combined with the ability to drive sprint execution, guide engineering teams, and ensure reliable, high-quality delivery across all DevOps initiatives. In addition, this role will play a key part in our transition toward AI-driven DevOps. The ideal candidate will bring strong technical vision, the ability to identify opportunities for AI-based automation, optimization, and intelligence, and the skill to translate ideas into working solutions. How will you make an impact? Strategic & Leadership Responsibilities • Own end-to-end delivery of DevOps initiatives, ensuring sprint commitments are met with high quality and predictability. • Drive agile ceremonies including sprint planning, daily standups, backlog grooming, and retrospectives for the DevOps team. • Act as the technical execution leader for DevOps, ensuring priorities are clear, risks are managed, and delivery stays on track. • Use pipeline data, logs, metrics, and deployment signals to design and implement AI-driven automation such as failure prediction, auto-remediation, and deployment risk scoring. • Provide technical direction and solution guidance to DevOps engineers, ensuring consistency, scalability, and reliability. • Drive continuous improvement and innovation across CI/CD, cloud platforms, and automation frameworks. • Act as the technical and delivery leader for the DevOps platform, owning release readiness, pipeline reliability, and execution quality. • Collaborate with R&D teams to align DevOps execution with business goals. • Architect, build, and continuously evolve scalable, resilient CI/CD frameworks that support multiple teams, environments, and deployment patterns • Build and manage AWS-based infrastructure ensuring high availability, security, and cost efficiency. • Develop and maintain Infrastructure-as-Code using Terraform and CloudFormation for consistent multi-environment provisioning. • Create and enhance automation and tool using Python and Shell to eliminate manual work and improve platform reliability. • Implement and manage containerized platforms using Docker and ECS. • Build AI-powered DevOps capabilities such as self-healing pipelines, intelligent failure analysis, predictive alerting, and deployment risk scoring. Have you got what it takes? • Experience: 8-12 years of experience in DevOps, with at least 3 years in a senior or lead capacity. • Cloud Expertise: Deep understanding of AWS cloud architecture, high availability, and resiliency. • IaC Tools: Advanced proficiency with Terraform and CloudFormation. • CI/CD Tools: Expert-level knowledge in Jenkins and GitHub Actions/Workflows including pipeline-as-code principles. • Scripting: Strong proficiency in Python, Shell, or Groovy. • Containers: Proven experience in Docker and AWS ECS based deployments. • Automation: Solid understanding of automation frameworks • Soft Skills: Excellent leadership, communication, and cross-functional collaboration skills. • Certifications (Preferred): AWS Certified DevOps Engineer / Solutions Architect / Terraform Associate. • Proven ability to learn new technologies quickly. • Ability to work effectively with distributed team • Ability to work in high pressure, highly flexible environment against both short and long-term objectives • Must be detail oriented, task driven, and have excellent communication skills. • Ability to work effectively with staff, peers, and others in and outside the organization to accomplish goals, objectives and to identify and resolve problems . What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 9799 Reporting into: Tech Manager Role Type: Individual Contributor   About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.