Online Panel Helpdesk Specialist with German at NielsenIQ

Global Service Center Media Measurement (GSC MM) is an operations department located in Sofia – a global centralized Hub working closely with all Media Measurement local and global teams, including Technology and Commercial. The department provides wide range of services, including data and systems quality control, panel helpdesk, data processing and delivery, data analytics, data science and automation. As an Online Panel Helpdesk Specialist, you will provide technical and administrative support to panelists, which can include anything from maintenance of our Facebook groups to supporting during the installation process of our application. The role is responsible for ensuring the proper administrative and technical setup of the panelists in our German online media research panel. Key Activities: • Support (e-mail, telephone) for participants of a German online media research panel  • First level support for assistance with technical problems  • Communication interface between panelists and other internal/external support departments   • Support during the installation of the mobile and desktop application (mainly via e-mail, but if needed via phone)   • Answer various panelist questions via the panel management platform (e.g. Zendesk)   • Act as a liaison between panel members and the organization, ensuring clear and timely communication  • Collect, organize, and manage data or feedback from panel sessions   • Address any technical issues which arise from the feedback  • Support panelist data maintenance in specific software tools  • Support in optimization of data quality and internal workflows  • Support in maintenance of the panel social media groups (e.g. Facebook) Required skills and knowledge: • At least one year of relevant work experience   • Fluent German language skills, both spoken and written (C1/C2 level)  • Technical affinity and ability to convey technical information effectively   • Ability to manage schedules, documents, and communications   • Good knowledge in MS Office (Excel, Word and PowerPoint)  • Good English language skills, both spoken and written  • Experience in customer support (telephone hotline) is considered as advantage  • Experience in basic IT troubleshooting is considered as advantage  • Experience in social media moderation is considered as advantage We offer: • Food vouchers € 62 • Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, еxpenses for medications and medical products • Life Insurance • Multisport card (self-funded by the employee) • A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office. • Additional paid leave of 3 days in case of no overdue leave days from previous year • Free access to LinkedIn Learning platformIn addition: • Working in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us! • Stable employment in a dynamic and international environment with an established position on the market. • Volunteer time off (Global Volunteer Day) • Free Employee Assistance Program (EAP) – confidential counselling for emotional well-being • Office located close to the city center, easily accessible by public transportation