Support Specialist (workstation) at NielsenIQ

• The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status within the Nielsen end user community.  • Under minimal supervision provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues.  • Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.  • Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.  • Interacts daily with supervisor, peer groups and customers in order to manage workflow in a timely and professional manner.  • Supports and maintains user account information including administration rights and relevant updates to Service Now ticketing system to include accurate tracking of all physical workstations as per the asset management compliance requirements.  • Responsible for implementing fixes and patches as required by Desktop Engineering team  • Understands and can apply advanced technical principles and methodologies.  • Apply previous learnings, maintain certifications, and demonstrate willingness to adapt new technology solutions.     • Provide support for Audio and Video related issues at designated office   • Install, Configure and Manage Audio and Video Hardware environment  • Ensure any end user issues are handled expeditiously and that all proper ticket and issue documentation is completed  • Participate in critical support incidents that involve A/V equipment which may include being on site for testing/remediation after normal operating hours