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SeniorFull-timeRustMachine Learning
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager for NitraMart to own and manage relationships with our vendors and suppliers, ensuring seamless order fulfillment and a high-quality experience for our customers. This role sits at the center of our marketplace operations and plays a critical role in ensuring reliability, trust, and operational excellence across the supply chain.
Key Responsibilities
- →Manage and grow relationships with NitraMart vendors and suppliers, serving as the primary point of contact
- →Own vendor onboarding, ensuring suppliers are set up for success on the NitraMart platform
- →Monitor order fulfillment, shipping timelines, and delivery performance, proactively identifying risks or issues
- →Troubleshoot and resolve customer shipping, fulfillment, and order-related issues, coordinating closely with vendors and internal teams
- →Act as an escalation point for complex vendor or customer issues, ensuring timely and effective resolution
- →Partner with internal teams (Operations, Product, Engineering, Support) to improve marketplace workflows and vendor performance
- →Track vendor performance metrics and identify opportunities to improve reliability, service levels, and customer satisfaction
- →Serve as a trusted partner to vendors, helping them navigate NitraMart processes and best practices
- →Contribute feedback from vendors and customers to improve marketplace operations and product functionality
- →Support retention and growth by ensuring a consistently high-quality marketplace experience
Requirements
- ✓5+ years of experience in Customer Success, Account Management, Operations, or Marketplace-related roles
- ✓Proven ability to manage external relationships and resolve issues in a fast-moving environment
- ✓Strong communication skills with the ability to work effectively with vendors, suppliers, and internal stakeholders
- ✓Experience coordinating across multiple teams to drive outcomes
- ✓High attention to detail and strong organizational skills, with the ability to manage and prioritize many moving parts
- ✓Comfort operating in an unstructured startup environment where processes are still being built
- ✓A proactive, ownership-driven mindset—you don’t wait for problems to escalate before acting
- ✓Ability to see challenges as opportunities to improve systems, relationships, and customer experience
Benefits
- ★Equity - Everyone at Nitra is an owner. When the company wins, you win.
- ★Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
- ★Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- ★Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
