Account Manager at Olly Olly

👋 About Olly Olly Ready to roll up your sleeves and help transform local marketing forever? At Olly Olly, we’re blending technology and real-world expertise to empower businesses across the U.S. like never before. We believe small businesses are the backbone of our economy. That’s why we’re on a mission to provide them with tools, strategies and insights that help them rank higher, generate high-quality leads, get calls and reviews, and, above all, grow sustainably, without the hassle. The Olly Olly platform complements our hands-on service perfectly: it’s no-nonsense, easy-to-use software that helps local businesses streamline operations and contact management, drive leads, stabilize cash flow and maximize revenue with minimal effort, so they can reclaim their time to focus on what they do best. 🌎 Our Vision We aim to be the ultimate all-in-one platform for small business growth, allowing owners to manage every part of their business efficiently and effortlessly. Our journey began as an agency and we’ve already helped thousands of clients succeed. Now, we’re embracing an exciting new chapter: becoming a SaaS-first company. By combining hard-earned human expertise with AI and automation, we’re creating affordable solutions that give business owners peace of mind while driving measurable success. 🫵 Why We Need You As an Account Manager, you will wield the power to forge unbreakable alliances with our esteemed clientele. Your mission will be to delve deep into the hearts and minds of these visionaries, comprehending their unique needs, and becoming their unwavering beacon of triumph with our unparalleled products and services. 🚀 The Impact You’ll Have - Maintain a portfolio of 175-200 small business clients, serving as their primary point of contact and trusted advisor - Provide exceptional customer service and support primarily over the phone by making up to 30 outbound calls per day, our clients' preferred method of communication - Leverage your deep understanding of client business objectives to effectively communicating the value and benefits of our products to craft tailored strategies that drive their success and help them achieve their goals - Display a proactive approach by identifying opportunities to upsell or cross-sell supplementary offerings that cater to clients' evolving requirements - Conduct monthly check-ins to gather feedback and address concerns promptly, while meticulously monitoring client usage and engagement data to identify areas for improvement and implement targeted retention initiatives to foster long-term client relationships - Remain abreast of industry trends, best practices, and competitor activities to provide invaluable insights to clients - Foster seamless collaboration with internal teams to resolve client issues efficiently and ensure timely resolutions - Actively participate in team meetings, training sessions, and engaging in professional development activities to foster personal and collective growth ✅ What We Really Need From You - A proven track record of cultivating and nurturing client relationships in customer-centric roles, such as account management or customer success, reflecting your ability to thrive in a customer-facing environment - A passion for entrepreneurship and profound comprehension of the challenges and opportunities that small business owners encounter on their path to success - Strong oral and written communication skills, with a focus on active listening and empathy to understand and meet client needs - Highly adaptable with strong critical thinking, organizational, and time management skills to handle multiple tasks and adjust to changing priorities - A desire to excel both independently and within a collaborative team environment, fostering an atmosphere of shared success - CRM proficiency to streamline processes and enhance client interactions - Prior sales experience will prove to be an advantageous asset, to identify and capitalize on opportunities to expand client engagement, ultimately driving business growth If you embody unyielding motivation and harbor an unwavering passion for the realms of entrepreneurship, while relishing the opportunity to empower small business owners on their journey, we eagerly await your application. Take the leap and become an integral part of the team, where your contributions will leave an indelible mark on the success of our cherished clients and their thriving businesses. Together, let us forge a path towards prosperity and create a meaningful legacy that echoes throughout the small business world! 🌟 What You’ll Love About Working at Olly Olly - Base salary + monthly bonus based on performance - Hybrid Environment: In office 3 times/week; A perfect blend between in-office collaboration & WFH - Schedule: Monday to Friday, 8AM-5PM EST - Medical, Dental, and Vision Insurance - 401(k) Retirement Plan - Mental Health & Wellness plans - Growth-oriented culture: Join an inclusive, international and innovative team where your contributions make a tangible difference. 💡 Why Choose Us? Join us during this pivotal transition as we transform from an agency to a human-centric SaaS provider. Your ideas, strategies and solutions will directly impact the success of small businesses. And our own growth! Let’s shape the future of small business growth together! Apply now to join a team that’s as committed as they are supportive of each other. 🌈 Diversity and Inclusion at Olly Olly At Olly Olly, we celebrate differences in background, culture, abilities and perspectives because diversity drives innovation and creativity. Your voice matters here, it really does! And your unique perspective will help us shape the future of small business growth.