Loading...
ManagerFull-timeAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Agent Network Manager to build and maintain a high-performance offline agent network for a global payment platform in Nigeria. This is a pilot program with the goal of scaling across West Africa, focusing on payments infrastructure for specialized verticals.
Key Responsibilities
- →Build the agent network from scratch, finding high-quality agents who will become the backbone of the network.
- →Launch training and onboarding programs for agents, with clear weekly targets.
- →Maintain operational stability by tracking daily agent performance and implementing commission structures.
- →Conduct fraud and quality monitoring, including mystery shopping and immediate escalation of issues.
- →Generate insights and improve the model by analyzing agent performance and reporting on what works and what doesn’t.
Requirements
- ✓Based in Lagos, with the ability to work hands-on in the field.
- ✓Fluent English and Russian/Ukrainian.
- ✓2+ years working with agent networks, field sales, or related on-ground operations.
- ✓Builder mindset, with a focus on field work rather than theoretical planning.
