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ManagerFull-timeGitAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Sales Operations Specialist to join our team. This role focuses on supporting, retaining, and scaling merchants across all key stages of the merchant lifecycle.
Key Responsibilities
- →Pre-qualification of merchants: market, geo, traffic, and payment method research
- →Assessment of deal feasibility and growth potential in collaboration with Sales
- →Operational support of merchants post-onboarding
- →Monitoring performance metrics: volumes, approval rates, conversion, errors, routing efficiency
- →Ownership of merchant payment context and operational reality
- →Initiation of performance improvements: provider tuning, routing optimization, cascading logic
- →Reduction of operational and technical growth barriers
- →Collaboration with FinOps, Risk/Compliance, and Tech teams on merchant-related decisions
- →Preparation of structured reports, insights, and action plans for Sales and management
Requirements
- ✓1+ year experience in fintech / PSP, preferably in high-risk segments (iGaming, Gambling, Betting, Forex, Crypto)
- ✓Background in Sales Operations, Account Management, Business Analytics, or Sales
- ✓Strong analytical mindset; confident with Excel, Power BI, or similar tools
- ✓Understanding of payment methods and flows: cards, APMs, mobile money, local/regional solutions
- ✓Experience using AI tools (GPT, Perplexity, Gemini) in analytical or operational workflows
- ✓Basic market and SEO research skills (Similarweb, Ahrefs, etc.)
- ✓Strong negotiation and business communication skills
- ✓Spoken and written English (B2+)
- ✓High stress tolerance in a fast-paced, high-risk B2B environment
- ✓Results-driven, structured, and ownership-oriented mindset
- ✓Clear understanding of how Sales and Support teams operate in high-risk payment businesses
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