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ManagerFull-timeRustAWSAI
Salary Range
$163,200 - $220,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Engineering Manager to build and operate the workflows to power quoting, tracking, and fulfillment for everything sold by OpenAI. This role involves building critical billing and invoicing capabilities to ensure financial integrity and a seamless onboarding and billing journey for enterprise customers.
Key Responsibilities
- →Lead and grow a team of engineers responsible for order management automation, focusing on reliability and smooth customer onboarding.
- →Own the architecture and roadmap for order data flows into downstream systems.
- →Build and operate resilient workflows and services that automate entitlements, provisioning, usage controls, and invoice generation.
- →Improve accuracy and timeliness of provisioning, billing, and invoicing through automation and validation.
- →Establish strong operational practices to maintain system health without constant human oversight.
- →Partner with Sales Operations, Finance, Accounting, Support, Product, Security, and Compliance to translate requirements into workflows.
- →Drive clarity across evolving product offerings and create frameworks that scale as OpenAI’s commercial footprint expands.
- →Set high engineering standards via technical direction, design reviews, mentoring, and fostering a culture of ownership.
- →Bring strong leadership to teach, level up engineers, recruit talent, manage stakeholders, and balance customer needs with realistic deliverables.
Requirements
- ✓7+ years of professional software engineering experience, including 3+ years leading engineers or managing teams.
- ✓Experience integrating revenue platforms like CPQ, billing, invoicing, and revenue recognition systems.
- ✓Experience building or operating complex commerce/SaaS ordering systems.
- ✓Strong skills in systems design, data modeling, and building reliable distributed services.
- ✓Experience in domains where correctness, auditability, and reconciliation are essential.
- ✓Ability to lead customer-facing billing experiences with a focus on clarity and trust.
- ✓Strong commitment to operational excellence and building observable, predictable, and resilient systems.
- ✓Clear communication skills and ability to build trust through cross-functional partnership.
