Solutions Engineer, Education at Openai

About the Role

We are seeking an experienced pre-sales Solutions Engineer to partner with our Education sales team in supporting Higher Education institutions and K–12 organizations as they adopt and scale OpenAI’s tools and products. In this role, you will work closely with educators, administrators, IT leaders, and institutional stakeholders to apply AI in ways that enhance teaching and learning, improve operational efficiency, and responsibly address complex challenges across the education ecosystem.

Key Responsibilities

• →Deliver an exceptional pre-sales customer experience by providing technical expertise and answering product, API, and LLM-related questions
• →Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers’ business needs and deliver substantial business value
• →Create and maintain documentation, guides, and FAQs related to common questions and requirements
• →Foster customer advocacy and represent the voice of the customer with internal teams
• →Act as a technical multiplier for the team by contributing to best practices and mentoring other Solutions Engineers
• →Serve as the first line of defense for security, privacy, and compliance discussions
• →Collaborate closely with the Education Go-to-Market, Policy/Global Affairs, and GRC teams