Loading...
ManagerFull-timePythonRustAWSGCPAzureCI/CD
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our growing cybersecurity team. In this role, you will act as a trusted technical advisor to our enterprise customers, owning the post-sales relationship, supporting deployments, and ensuring successful integration and operation of our cybersecurity solutions.
Key Responsibilities
- →Serve as the primary technical point of contact for assigned enterprise clients.
- →Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises).
- →Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions.
- →Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence.
- →Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices.
- →Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements.
- →Participate in incident response and post-mortem activities when escalations occur.
- →Create and maintain technical documentation, runbooks, and environment.
Requirements
- ✓5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant).
- ✓Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security.
- ✓Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments.
- ✓Comfortable leading deployments and technical troubleshooting on customer sites.
- ✓Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems.
- ✓Excellent communication skills – able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders.
- ✓Ability to manage multiple client accounts and prioritize competing demands.
- ✓Strong documentation skills and a disciplined approach to knowledge sharing.
Free to sign up. Takes 30 seconds.
