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ManagerFull-timeRustAWSAzure
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Associate Customer Success Manager to join Orca Security, a global cloud security innovation leader. This role involves managing customer accounts, ensuring contract renewals, and driving customer success.
Key Responsibilities
- →Serve as the primary point of contact for assigned customer accounts, building and maintaining strong relationships.
- →Manage a high-volume portfolio of diverse customer accounts with competing priorities.
- →Manage and oversee contract renewals, ensuring timely communication and a smooth renewal process.
- →Monitor customer progress and platform adoption, proactively identifying areas where they may need additional support or training.
- →Collaborate with the sales team to identify upsell opportunities and drive incremental revenue.
- →Act as a trusted advisor, helping customers achieve their security goals.
- →Respond to customer inquiries and concerns promptly, ensuring a high level of satisfaction.
- →Gather and analyze customer feedback, sharing insights with internal teams to improve products and services.
- →Develop and deliver customer success plans and periodic health check-ins.
- →Advocate for customers internally, coordinating with support, product, and engineering teams.
- →Become proficient in CS and Sales tools such as Salesforce, Clari, Gainsight, Google Workspace, and Slack.
Requirements
- ✓Bachelor's degree or equivalent work experience.
- ✓1+ years experience in customer success, account management, or engagement management.
- ✓Experience working with Cloud Security, CyberSecurity, or SaaS products.
- ✓Ability to communicate and operate at various organizational levels both internally and externally.
- ✓Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, and Google Cloud.
- ✓Familiarity with cloud technology and environments, along with the benefits and security challenges of working in the cloud.
- ✓Thrive in a fast-paced, dynamic environment.
- ✓Excellent written, verbal communication skills, and problem-solving skills.
- ✓A passion for creating and maintaining relationships in a tight-knit community culture.
- ✓Ability to manage competing priorities.
- ✓Passion for driving customer success that results in renewals, upside, and retention.
- ✓Experience with tools like Salesforce, Gainsight, Clari, and Slack.
- ✓Ability to travel 10%.
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