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LeadFull-timePythonAI
Salary Range
$153,000 - $207,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Backend Software Engineer to join the Support Team at Outreach. This role will leverage AI and cutting-edge technologies to empower Technical Support Engineers to deliver excellent customer service at scale.
Key Responsibilities
- →Design and evolve scalable, cloud-native backend systems in Python
- →Own the technical design and implementation of critical backend domains
- →Drive architecture decisions that balance scalability, performance, cost, and delivery speed
- →Lead the design and implementation of GenAI pipelines
- →Ensure GenAI systems are reliable, explainable, and continuously improving
- →Set and uphold backend engineering standards
- →Lead high-quality code reviews and mentor senior and mid-level engineers
- →Identify and proactively reduce technical debt
- →Ensure backend systems are observable and production-ready
- →Design systems with cost awareness, especially for GenAI workloads
- →Work with product design and engineers to understand user workflows
- →Own backend services in production, including incident response
- →Document architecture, APIs, and key design decisions
Requirements
- ✓8–10+ years of backend software engineering experience
- ✓Deep expertise in Python for building production backend systems
- ✓Proven experience designing and scaling distributed systems
- ✓Strong system design skills, including service decomposition and data modeling
- ✓Experience operating large-scale, production systems in the cloud
- ✓Strong track record of technical leadership without direct authority
- ✓Extensive experience conducting code reviews and mentoring engineers
- ✓Ability to translate ambiguous problems into clear technical direction
- ✓Hands-on experience with GenAI / LLM-based platforms
- ✓Experience with vector databases or semantic search systems
- ✓Experience building internal platforms or high-leverage infrastructure
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