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ManagerFull-timeAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Oxylabs, a market-leading proxy and web scraping solution provider. This role involves managing client relationships, driving new business development, and ensuring client satisfaction.
Key Responsibilities
- →Engage with clients via emails and schedule regular calls to discuss their needs and feedback
- →Monitor and prioritize client support tickets, resolving complex issues
- →Analyze clients' product/service usage to identify areas for optimization
- →Keep the CRM system updated with relevant client information
- →Handle billing and invoices, ensuring timely and accurate payment processing
- →Prospect and qualify new business opportunities through research and networking
- →Manage the full sales cycle from initial contact through contract negotiation and closing
- →Define long-term account objectives and create account plans
- →Identify upsell and cross-sell opportunities within managed accounts
- →Collect and distill customer feedback to provide insights to internal teams
- →Collaborate with technical, support, and legal teams to address client requirements
- →Negotiate and execute renewal contracts
- →Proactively manage attrition risk by assessing client satisfaction and developing action plans
Requirements
- ✓Over 5 years of experience managing and upselling to strategic B2B accounts in the technology sector
- ✓Exceptional presentation, communication, and meeting facilitation skills in both English and Mandarin Chinese
- ✓Bachelor's degree from an internationally accredited college/university
- ✓Eligible to travel to Europe, Mainland China, and the APAC region
- ✓Strong technical aptitude and passion for understanding our technology
- ✓Expertise in tech industries including E-commerce, AI tools, Marketing & Advertising, Travel & Hospitality, Cybersecurity, and Financial services
- ✓Experience working with mid-market and corporate-sized companies
- ✓Proven track record of collaborating with technical personas such as product owners, software engineers, and chief technology officers
- ✓Empathetic, with the ability to build meaningful relationships with customers, including senior-level and C-suite executives
- ✓Strong business acumen, along with excellent negotiation and objection-handling skills
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