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ExecutiveFull-timeAI
Salary Range
$142,800 - $193,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Join our Revenue Operations team as a Business Analyst focused on optimizing systems to drive revenue growth. You'll collaborate with cross-functional teams to improve operational efficiencies and define automations across the customer lifecycle.
Key Responsibilities
- →Lead a 20+ person CX department across three teams: Customer Support (24/7), Second-Line Support, and Support Operations
- →Ensure highest Customer Service standards and provide the best possible experience for our customers
- →Own customer-advocacy initiatives across the organization
- →Own the AI chatbot roadmap and its operational impact
- →Run a 24/7 support operation with strong service levels and efficient resource allocation
- →Build a Customer-centric support model where AI automation handles the majority of inquiries
- →Own team structure, workforce planning, and change management as automation scales
- →Ensure high support quality via QA frameworks, training, and clear escalation paths
- →Set goals, metrics, and accountability across the CX department
Requirements
- ✓Experience leading a scaled Customer Support / CX function
- ✓Strong background running 24/7, shift-based operations
- ✓Hands-on experience with automation, AI chatbots, or self-service support
- ✓Data-driven decision maker
- ✓Proven ability to influence Product using customer insights
- ✓Strong people leadership and stakeholder management skills
Benefits
- ★Competitive salary (4000-5500 EUR/month)
- ★Expansive benefit package covering learning, well-being, and celebration
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