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ManagerFull-timeRustGoAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at People.ai. This role focuses on helping enterprise customers maximize their investment in our AI-powered platform and achieve measurable business outcomes.
Key Responsibilities
- →Build and execute strategic success plans with clear business objectives and ROI metrics
- →Own the customer lifecycle—from onboarding to adoption, renewals, and growth
- →Identify key adoption milestones and ensure seamless integration into customer workflows
- →Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption
- →Identify and develop new champions within top accounts to expand People.ai’s influence
- →Work with Sales and Revenue Operations teams to drive renewals and plan for customer growth
- →Partner closely with Sales, Product, and Engineering to drive continuous value delivery
- →Advocate for customers by providing product feedback and insights to influence the roadmap
- →Contribute to People.ai’s customer marketing efforts by delivering case studies and references
Requirements
- ✓7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm
- ✓Experience managing enterprise customers with $5M+ ARR, high complexity, and multiple stakeholders
- ✓Deep understanding of Sales, Marketing, and Revenue Operations workflows
- ✓Strong experience in customer engagement, renewals, and expansion planning
- ✓Ability to travel 15% for customer meetings, EBRs, and success milestones
- ✓Experience as a strategic advisor & analytical storyteller with the ability to translate data into compelling business insights
- ✓A Consultative approach with a deep understanding of sales, marketing, and revenue operations to align solutions with business goals
- ✓Proven ability to manage multiple complex accounts, prioritize effectively, and drive measurable impact
- ✓Ability to anticipate challenges, proactively mitigate risks, and pivot strategies when needed
