Enterprise Account Manager - Benelux & Nordics at Perk

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem [Upgrade to PRO to see link] Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com [Upgrade to PRO to see link] to learn more. ABOUT THE ROLE The Enterprise Account Management team at Perk is focused on delivering exceptional customer experiences while driving growth and long-term value across our largest and most strategic accounts. As an Enterprise Account Manager, you will own and develop a portfolio of Tier 1 customers, acting as their primary point of contact and trusted partner. You will work closely with key stakeholders within each account to understand their business needs, maximise adoption of Perk’s products, and identify opportunities for expansion through upsell and cross-sell initiatives. Operating in a fast-paced, high-growth environment, you’ll collaborate closely with Sales, Product, and Support teams to ensure seamless delivery, smooth roll-outs, and continuous improvement of the customer experience. Your ability to turn customer insight and data into action will be critical to driving both customer satisfaction and commercial outcomes. WHAT YOU’LL DO - Own and manage a portfolio of Tier 1 enterprise accounts, building strong, long-term relationships with key contacts and decision-makers - Act as the dedicated point of contact for your accounts, ensuring high levels of engagement and customer satisfaction - Develop a deep understanding of your customers’ businesses to help them maximise the value and usage of Perk - Identify growth opportunities within existing accounts and drive upsell and cross-sell initiatives - Use data and analytics to deliver regular business reviews, performance reports, and strategic recommendations to senior stakeholders - Serve as a product expert across Perk’s portfolio, meeting and exceeding quarterly revenue targets - Identify recurring challenges within accounts and develop scalable, long-term solutions - Partner closely with internal teams to ensure smooth onboarding, integrations, and ongoing support - Prioritise your time effectively to focus on high-impact activities - Maintain accurate and up-to-date account records and activity tracking in CRM systems WHAT WE’RE LOOKING FOR - Proven experience in enterprise account management, customer success, or a similar client-facing role - Experience managing top-tier or strategic customer accounts - Strong relationship-building, communication, and presentation skills - A commercial, results-driven mindset with customer satisfaction at the core - Ability to analyse data and translate insights into clear, actionable recommendations for customers - Strong prioritisation and time management skills in a fast-moving environment - Experience working cross-functionally with Sales, Product, and Support teams - Fluency in written and spoken English and native in Dutch. WHAT WE OFFER - Receive competitive compensation and equity ownership in Perk. - Rest and recharge with our generous allocation of vacation days plus public holidays - Take control of your physical health with your choice of private healthcare or a gym allowance. - Know that your loved ones are protected financially through your Life Insurance if the worst were to happen. - Join our unforgettable Perk events, including our spectacular annual summer party. - Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones. - Make your money go further with our flexible compensation plan. - Focus on your family with 17 weeks’ paid parental leave during your child’s first year. - Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes. - Broaden your horizons with up to 20 "Work from Anywhere" days per year. - Nurture your language skills with in real-life English, Spanish and Catalan lessons. - Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years - Let us help you move to one of our hubs with relocation support. THE PROCESS 1. TA Interview (30 mins) - An initial conversation to understand your background, experience, and motivation for the role. 2. Hiring Manager Interview (30 mins) with Monica Argelagos [Upgrade to PRO to see link] - A deeper dive into your account management experience, commercial mindset, and approach to managing enterprise customers. 3. Assessment Interview (60 mins) - A practical, role-related assessment, focused on real-world scenarios and how you approach customer and commercial challenges. 4. Values Fit Interview (30 mins) - A conversation centred on Perk’s values and how you collaborate, communicate, and operate day to day. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com [Upgrade to PRO to see link] or @externalperk.com [Upgrade to PRO to see link] our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.