Loading...
ManagerFull-timeAWSAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a seasoned Customer Success Account Manager to join Picus Security, a leading security validation company. This role focuses on driving customer value and contributing to the overall sales team and business success.
Key Responsibilities
- →Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews
- →Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities
- →Lead customer advocacy initiatives including case studies, reference calls, and participate in customer advisory boards
- →Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations
- →Provide customer-driven feedback on product enhancements and feature requests
- →Travel within the US for on-site customer meetings, training sessions, and key industry events
Requirements
- ✓BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems
- ✓At least five (5) years of experience working within a Sales Engineering or Customer Success role
- ✓Demonstrated success building executive relationships and driving strategic account planning
- ✓Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation
- ✓Experience managing complex customer lifecycles from onboarding through renewal and expansion
- ✓Demonstrated ability to be consultative, proactive, and outcome focused
Free to sign up. Takes 30 seconds.
