Business Analyst Middle [AML Operations] at Platacard

The AML & Compliance team at Plata ensures regulatory compliance and manages financial crime risks across all products. We are looking for a Business Analyst to build and improve the AML operational workspace for internal agents. Your focus will be on designing tools and workflows that enable AML teams to operate efficiently, accurately, and in full compliance with regulatory requirements. Challenges that await you: • Gathering and documenting requirements for AML operational tools and agent workflows • Designing and improving case management processes and CRM workflows • Defining requirements for fraud/AML case handling and investigation processes • Validating data aggregates, rule outputs, and system correctness • Designing tools for regulatory requests and audit support • Defining logic for account restrictions and fund withdrawal limitations • Supporting integrations between AML systems, CRM, and operational tools • Supporting development lifecycle: clarifications, UAT, releases • Collaborating with Operations, Compliance, Product, and Engineering teams What makes you a great fit: • 3+ years of experience in business analysis or product management within fintech or banking • Strong background in AML / fraud / compliance operations • Experience working with CRM systems or internal operational tools • Strong process thinking and ability to design end-to-end workflows • Experience with data validation and system behavior analysis • Experience with Jira, Confluence, Miro; basic SQL or spreadsheets • Fluent English and readiness to work in a Spanish-speaking environment Our ways of working: • Innovative Spirit: A commitment to creativity and groundbreaking solutions • Honest Feedback: valuing open, transparent communication • Supportive Team: a strong, collaborative community • Celebrating Achievements: recognizing our wins together • High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances Our benefits: • Relocation support to one of our hubs — Mexico, Serbia, Cyprus or Georgia — with assistance for the employee and their family • Flexible work from one of our offices or remote • Healthcare Coverage • Education Budget: Language lessons, professional training and certifications • Wellness Budget: Mental health and fitness activity reimbursements • Vacation policy: 20 days of annual leave and paid sick leave