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Mid LevelFull-time
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Operations Manager to join our team. This role focuses on leading the onsite team and ensuring the seamless fulfillment of daily duties while delivering world-class service.
Key Responsibilities
- →Team Leadership: Supervise all onsite Operations employees, conducting performance evaluations and providing constructive feedback to drive continuous improvement.
- →Strategic Planning: Develop and execute strategies to enhance service quality, set departmental goals, and ensure all operational targets are met or exceeded.
- →Process Optimization: Review and amend existing procedures while developing new protocols to align with company needs and global Playtech standards.
- →Product Excellence: Ensure the highest level of product availability, user experience, and service delivery for all licensees.
- →Resource Management: Plan, evaluate, and approve the Operations department budget and resource allocation.
- →Talent Pipeline: Partner with HR on recruitment and capacity planning; oversee the training and integration of new hires until they reach full independence.
- →Collaboration & Reporting: Work closely with local and global Live management teams to promote daily operations and provide detailed performance reports/presentations to executive leadership.
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About Playtech
Playtech is a leading international technology company specializing in the development of software solutions for the online gaming and betting industries. Founded in 2001 and headquartered in Gibraltar, with operations spanning across Europe, North America, and Asia, Playtech has established itself as a pioneer in the digital entertainment sector. The company leverages cutting-edge technology to power a diverse range of gaming platforms, catering to both operators and players worldwide. Its innovative approach has positioned it as a key player in an industry that continues to evolve rapidly with advancements in digital technology and changing consumer preferences. Playtech offers a comprehensive suite of products and services, including online casino platforms, sports betting systems, poker software, and bingo solutions, all designed to deliver seamless and engaging user experiences. Key features of their offerings include advanced security protocols, customizable interfaces, and integrated payment solutions that ensure smooth transactions. The company primarily targets online gaming operators, casinos, and sportsbooks, providing them with the tools to compete effectively in a crowded market. Additionally, Playtech’s white-label solutions allow partners to launch their own branded platforms quickly, reducing time-to-market and operational costs. Over the years, Playtech has achieved significant milestones, including the development of the world’s first online casino platform and the acquisition of numerous industry leaders, which has expanded its market reach and technological capabilities. The company is renowned for its commitment to responsible gaming and regulatory compliance, ensuring that its solutions adhere to the highest standards of fairness and security. Playtech’s unique value proposition lies in its ability to combine innovative technology with a deep understanding of the gaming industry, enabling it to deliver scalable and reliable solutions that drive growth for its clients.
