Referrer Support Specialist at Plenti

Who is Plenti? Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.   We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender.   Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion. About the Role: As a Referrer Support Specialist, you’ll be on the front line supporting our broker and installer partners as they guide customers through the loan acquisition journey. You’ll be the trusted point of contact, delivering fast, accurate and empathetic support while representing Plenti with professionalism at every interaction. Key Responsibilities: • Provide exceptional support to brokers and installers throughout the loan acquisition journey, including application, approval, and settlement stages • Respond to inbound phone calls and email enquiries in a timely, professional and solution-focused manner • Build strong, trusted relationships with referring partners by understanding their needs and proactively assisting with enquiries • Troubleshoot issues by navigating internal systems and processes, escalating where needed to ensure timely outcomes • Collaborate closely with internal teams including Sales, Credit and Settlements to deliver a seamless partner experience • Maintain accurate records of all interactions, ensuring compliance with regulatory requirements and Plenti policies • Continuously build your product and process knowledge to confidently handle a wide range of partner queries • Contribute to a positive, collaborative team culture by sharing knowledge and supporting team initiatives • Identify trends or recurring issues and suggest improvements to enhance the overall referrer experience About You: • 1–3 years’ experience in a customer or partner support role, ideally within financial services or a fast-paced service environment • Strong written and verbal communication skills, with the ability to explain complex processes clearly and professionally • Confidence using CRM systems and digital tools (e.g. Salesforce, Zendesk — desirable but not essential) • Proven ability to manage multiple priorities while maintaining strong attention to detail • Awareness of regulatory obligations in customer-facing roles (training provided) • A proactive, adaptable mindset with a genuine desire to learn and grow in a team-oriented environment What's life like at Plenti? Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good. In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.  Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.