International Customer Support at Polymarket

About the Role

Polymarket is seeking a community-first customer support professional to enhance user experience across various channels. This role involves being the primary point of contact for users, resolving issues in real time, and contributing to the development of support processes and tools.

Key Responsibilities

• →Provide first-line customer support across Discord, live chat, and email
• →Develop and lead a culture of excellent customer support across multiple channels
• →Act as a trusted point of contact for the community, escalating priority issues to relevant teams
• →Collaboratively build internal programs, tools, and resources to improve product support workflows
• →Ensure compliance with Polymarket's regulatory and operational standards
• →Use user pain points to drive product improvements