IT Consultant Service at Proalphagroup

Proalpha Thailand is part of the Proalpha Group. English is used as the working language across teams. As an employer, we are PRO YOU – because people are at the center of everything we do. We take responsibility for one another, create continuous development opportunities, and offer an environment that supports both professional and personal growth – including flexible working time models. Proalpha – ERP and Business Applications for the Mid-Market For more than three decades, the Proalpha Group has been the digital sparring partner of the SME economy at 66 locations worldwide. The powerful ERP and business applications form the digital backbone of the entire value chain of more than 17,500 customers worldwide – companies from industrial manufacturing, wholesale, and other industries. In doing so, Proalpha ensures the intelligent networking and efficient management of all business-critical systems and core processes – from AI and data analytics to supply chain and human capital management. Together with our group companies, we also expand your career opportunities. You will work full-time at our office in Phuket. Your Responsibilities – contra boring, PRO YOU • Responsibility: As the central point of contact, you handle the cases coming through Service Now and ensure a quick resolution of problems through an analytical approach. • Error Analysis: Through precise diagnostics and deep dives into databases, networks, and servers, you identify root causes and ensure stable, high-performance operations, resolving issues ranging from server installations and maintenance to database and server configura-tions as well as network infrastructures. • Monitoring: In defined monitoring layers, you monitor customer systems in real time and proactively respond to the traffic light system. • Continuous Improvement: By continuously analyzing cases, you further develop internal processes and technical standards. • Collaboration: Ability to collaborate closely with cross-functional and international teams across Europe and Asia. Your Profile – contra standard, PRO YOU  • Completed vocational training in the IT field or degree in computer science / IT-related studies • Professional experience: Basic technical understanding and fundamental IT knowledge • Expertise: Basic knowledge of Windows operating systems and servers, experience with ticketing systems • Personality: Analytical working style, high level of self-organization, strong communication skills • Language skills: Very good English skills for communication in an international environment Nice to have • Knowledge of databases • Solid understanding of ERP systems • Experience in distributed / offshore teams • Experience in Ticketing Systems (ServiceNow) PRO YOU – Your strengths, your career We look forward to receiving your application and getting to know you! Please submit your CV and relevant references via our online portal. After receiving your application, you will get a confirmation and we will get back to you as quickly as possible. The next step may be an initial call with us or a first meeting directly with the department.