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Escalation Engineering Manager, Hyperscale Line of Business at Purestorage
PurestorageSanta Clara, California·4w ago
ManagerFull-timePythonRustC++AWSGo
Salary Range
$163,200 - $220,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a highly motivated Escalation Engineering Manager to lead our Hyperscale Product Escalations team. This role is designed for a hands-on technical leader who thrives in fast-paced, small-team environments and excels at driving resolution for complex, high-impact issues within massive-scale cloud storage systems.
Key Responsibilities
- →Lead the technical investigation and resolution of product escalations, coordinate cross-functional teams, and ensure timely, high-quality outcomes
- →Respond to customer issues to make sure the customer is advocated
- →Create and maintain services to build tools to help diagnose, debug customer issues
- →Working closely with the quality team to reduce exposure in future products
- →Optimize and manage resources and create reports to track against metrics
- →Collaborating with peers and stakeholders to identify requirements and pain points and prioritize and solve for them
- →Interact directly with customers to enable seven-figure sales
- →Mentor and develop a team of engineers, foster operational excellence, and build scalable processes
Requirements
- ✓5+ years of technical management experience
- ✓4+ years of experience with Python, Go, C++, and Linux and other related programming languages
- ✓Experience with Big Data production environments
- ✓Strong analytical and problem-solving skills with a creative approach
- ✓Natural curiosity, obsessive attention to detail and innate troubleshooting skills
- ✓Bachelor’s or Master’s degree in Computer Science, or a related technical field or equivalent industry experience
Benefits
- ★Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers
- ★Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful
- ★Pure Team: We build each other up and set aside ego for the greater good
- ★Flexible time off, wellness resources, and company-sponsored team events
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