Sales Operations Analyst at Purestorage

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE: We are seeking a highly motivated and detail-oriented Sales Operations Analyst to join our Global Sales Operations team in India. The ideal candidate will have hands-on experience with Salesforce, a solid grasp of the end-to-end sales process, and the ability to operate effectively in a dynamic, global environment. This role requires strong analytical capabilities, clear communication, and a proactive execution mindset. Key areas of responsibility include field support, UAT management, Inventory (Proof of concept) tracking, and business insights for Theater Ops leadership. WHAT YOU WILL DO Ticket Management & Field Support • Own and resolve tickets submitted by field sales teams with high accuracy and within SLA. • Act as the first point of contact for queries related to opportunity creation, quote updates, and sales process support. • Investigate and resolve issues related to quote generation, approvals, and primary quote management in SFDC. Sales Process & System Support • Support the opportunity lifecycle in Salesforce—from creation to close—ensuring data completeness and policy compliance. • Work closely with Theater Ops, SE Ops, IT, Sales Planning, Billing, and Order Management to ensure timely issue resolution and stakeholder satisfaction. • Participate in User Acceptance Testing (UAT) for new tools or system enhancements related to sales workflows and provide structured feedback. Reporting, Documentation & Process Optimization • Analyze pipeline, bookings, and revenue data to generate business insights. • Collaborate with Theater Ops to identify bottlenecks, trends, and actionable items from field activities. • Maintain updated documentation of sales ops processes and frequently asked questions to enable self-service and process consistency. • Identify automation opportunities and suggest process improvements to increase ticket resolution efficiency. Inventory/POC Management • Support management and tracking of Proof of Concept (POC) requests. • Collaborate with field teams to gather updates, monitor status, and escalate issues where needed. WHAT YOU WILL BRING • 4+ years of experience in Sales Operations, Business Operations, or a related field. • Strong understanding of sales process workflows, including opportunity stages, quote-to-order, and data dependencies. • Proficiency with Salesforce (SFDC)—particularly Opportunity and Quote objects. • Advanced skills in Excel and Google Sheets; experience with data dashboards or ticket trend reporting is a plus. • Excellent verbal and written communication skills, with the ability to collaborate across time zones and teams. • Familiarity with ticketing systems such as ServiceNow or Jira preferred. • Highly organized, self-starter mindset, and strong ownership of responsibilities. What You'll Gain: • Deep exposure to Pure Storage’s global sales tools and processes • Opportunities to influence efficiency and automation in day-to-day support activities • Cross-functional collaboration with Sales Planning and Compensation, Theater Ops, SE Ops and IT teams • A supportive team environment focused on learning, ownership, and continuous improvement We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore, India office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave. #LI-ONSITE WHAT YOU CAN EXPECT FROM US: • Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. • Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! • Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [Upgrade to PRO to see contact] if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. Join us and bring your best. Bring your bold. Pure and simple.