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ManagerFull-timeRust
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Account Manager to join Pylon, a B2B post-sales platform that helps companies run support and customer success in real time. This role focuses on driving expansion revenue, renewals, and strategic account growth for a defined portfolio of customers.
Key Responsibilities
- →Identify and drive expansion opportunities within an assigned book of customers
- →Lead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomes
- →Collaborate with Customer Success Managers to align health, adoption, and usage insights with commercial strategy
- →Build and execute account plans that increase customer lifetime value and strategic engagement
- →Establish strong, trusted relationships with customer stakeholders across the organization
- →Maintain accurate forecasting, pipeline, and customer analytics
Requirements
- ✓3+ years in Account Management, Sales, or post-sales roles with quota-carrying experience
- ✓Consistent track record of meeting or exceeding revenue targets
- ✓Strong understanding of multithreading, executive relationship management, and value-based selling
- ✓Ability to develop deep understanding of complex technical products and translate features into business value for customers
- ✓Excited to build playbooks to help scale up the AM team
- ✓Comfortable using CRM and revenue tooling (e.g., Salesforce)
- ✓Data-driven in identifying, prioritizing, and progressing expansion opportunities within a portfolio
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