Growth Operations Manager at qonto

Our mission and customers   Our platform simplifies banking and finance management for SMEs today, so that they can build their tomorrow. We offer a finance management platform with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 53,000+ reviews.   Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75. This level of satisfaction is far above typical traditional banking scores, often ranging from 3 to 12, sometimes even lower.   Our journey    Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000 customers across 8 European countries: France, Germany, Italy, Spain, Portugal, Austria, Belgium, and the Netherlands. We have been profitable since 2023, and we are just getting started as we want to become the indisputable European leader in SME finance management.   Our beliefs   We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity is simply part of who we are.    We've built a discrimination-free hiring process because we believe the best teams are built on merit.   AI at Qonto   We see AI as a catalyst for our success. We always choose thinking over routine. That's why AI is already deeply embedded in how we work - not as a trend, but as a way to raise the bar for the entrepreneurs who count on us. That is why we grant our Qontoers unlimited access to the best AI tools on the market - Claude Code, Cursor, Copilot, Dust, and Notion AI. We want people who experiment without waiting for permission. Who push AI beyond the obvious. Who know when to trust it and, more importantly, when to question it.    Already pushing AI limits? You'll fit right in.   ---------------------------------- 🔒 Your security matters to us Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates. If you receive a suspicious message claiming to be from Qonto, please report it right away ([Upgrade to PRO to see contact]) Join us as a Growth Operations Manager and deliver technical solutions across CRM, Sales, and other growth domains.   Your main challenge will be to ensure our customer data infrastructure runs smoothly so that critical campaigns never come to a halt. By building team resilience and continuously improving our technical stack, your work will directly enable Qonto to scale its operations efficiently.   You will be supported by Hugo, your manager, who is deeply invested in developing your cross-functional capabilities.   👩‍💻🧑‍💻 As a Growth Ops Manager at Qonto, you will:   • Build and manage data flows within our Customer Data Platform (Segment) using SQL to create critical data points for the CRM team. • Conduct data analyses and build custom dashboards (in Salesforce, translating complex business needs into clear, technical configurations for Growth teams (marketing, sales, partnerships, Customer Success). • Investigate datasets, conduct root-cause analyses, and deliver actionable insights to non-technical stakeholders. • Build custom data models enabling the team to generate insights faster and more clearly Autonomously troubleshoot system errors, verify software configurations, and resolve technical bugs across various tools in our tech stack. • Proactively identify technical debt, propose infrastructure optimizations, and leverage modern tools (including AI) to enhance overall team productivity.   🤔 What you can expect   • Market/Team Context: You will be part of a dynamic, hybrid team of 6 individual contributors who support multiple Growth domains (CRM, Sales , Partnerships, Acquisition, CSM). • Methodologies, how we work, and what we value: We prioritize building team resilience by avoiding "silos" and single points of failure. We expect you to step outside your primary domain to assist colleagues and foster horizontal knowledge-sharing. We also strongly encourage the daily use of AI to unlock productivity. • Examples of successful projects we recently worked on: Implementing complex data points from our core databases into third-party marketing tools to unlock new audience segments. • Tools we use: SQL, Salesforce, Segment (CDP), and GitHub, dbt, Python, or JS.   🤝 About your future manager   Your future manager, Hugo, operates remotely and heavily emphasizes building team resilience and cross-functional capabilities. He expects his team members to develop a breadth of knowledge across multiple domains rather than remaining siloed in just one.   Hugo highly values curiosity and a strong willingness to learn, and he is deeply committed to investing in his team's professional development to help them grow into well-rounded experts.   🏅 About You   • Experience: You have at least 2 years of experience in a similar role (Growth Operations, Sales Ops, Revenue Ops, or CRM Operations), and you are comfortable owning technical and analytical topics end-to-end in a fast-paced environment. • Data Systems Manipulation: You have strong experience writing complex SQL queries and an understanding of data flows between platforms. Experience with CDPs like Segment is a huge plus. • Analytical Mindset: You have a proven track record of investigating datasets, prioritizing requests based on business impact, and delivering clear insights to business teams.] • Technical Troubleshooting: You demonstrate technical autonomy and problem-solving resilience, successfully debugging software integrations without needing constant oversight or heavy documentation. • Continuous System Improvement: You have a mindset geared toward scalable architecture rather than quick fixes, and you are comfortable leveraging AI tools to optimize your operational and technical output.   At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along. Our hiring process   - Interviews with your Talent Acquisition Manager and future managers (1 hour each) - A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like   On average, our process lasts 20 working days - more information here on our candidate journey.   To know how your personal data will be processed during your application process or to request its deletion, please click here.