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Entry LevelFull-time
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
Lockers - Level 1 Remote Technical Support serves as the first line of support to customers or users experiencing issues with electronic locker systems. The role involves diagnosing and resolving basic hardware and software issues, guiding users through troubleshooting steps, and escalating more complex problems to higher support levels. This position requires technical aptitude, excellent communication skills, and a focus on customer satisfaction.
Your role in our future 
• Diagnose and resolve basic hardware, software, network, application, and billing issues.
• Guide Property Managers through step-by-step troubleshooting, configuration, and system usage.
• Respond to billing inquiries, explain policies, and escalate complex billing matters as needed.
• Communicate clearly with non-technical users to gather information and explain solutions.
• Document all customer interactions, issues, and resolutions accurately in the ticketing system.
• Escalate unresolved or complex technical and billing issues to Level 2/3 teams with detailed handoff notes.
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About Quadient1
Quadient1 is a forward-thinking technology company specializing in innovative document and communication solutions. Operating at the intersection of digital and physical communication, the company provides tools and services that help organizations streamline their customer interactions. While the name suggests a focus on efficiency and advancement, the company's origins are not explicitly detailed, but its domain implies a global or international presence with a commitment to cutting-edge solutions. Quadient1 leverages technology to address the evolving needs of businesses seeking to enhance their communication strategies in a rapidly digitizing world. The company's main products and services include advanced document automation software, customer communication management platforms, and integrated mailing solutions. These offerings are designed to help businesses create, manage, and deliver personalized and compliant communications across various channels, including print and digital. Key features often emphasize ease of use, scalability, and integration capabilities, making them suitable for enterprises of all sizes. Quadient1 targets industries such as finance, insurance, healthcare, and government, where clear and effective communication is critical to operations and customer satisfaction. Notably, the company positions itself as a leader in bridging the gap between traditional and modern communication methods, offering a unique value proposition that combines reliability with innovation.
