Re-Commerce Operations Manager at Quince

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: • Customer First: We prioritize customer satisfaction in every decision. • High Quality: True quality means premium materials and rigorous production standards you can feel good about. • Essential Design: We focus on timeless, functional essentials instead of chasing trends. • Always a Better Deal: Innovation and transparency ensure value for both customers and partners. • Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE Re-Commerce Operations Manager The Returns, Quality and Fraud team owns key parts of the customer journey, including product quality, returns, disposition, and recovery. Our goal is to build scalable processes that maximize recovery while protecting customer experience and brand standards. The Re-Commerce Manager owns the resale of returned, excess, and refurbished inventory across third-party marketplaces. This role is responsible for turning un-restockable inventory into sellable product through strong execution in grading, presentation, listing quality, pricing, and channel strategy. The ideal candidate is a hands-on operator with strong inventory judgment, product presentation skills, and marketplace selling instincts. They may come from retail operations, merchandising, resale, marketplaces, stockroom, or other inventory-led environments. They are organized, data-driven, and comfortable moving quickly while balancing recovery, sell-through, margin, and brand integrity. KEY RESPONSIBILITIES • Own day-to-day selling across 3P marketplaces, handling the entire product lifecycle from marketplace listing, putaway/stocking/storage, and fulfillment of item once sold • Lead a small team responsible for product capture, listing quality, and item presentation • Drive recovery, sell-through, and margin through pricing, listing, and channel decisions • Set standards for photos, descriptions, condition notes, and overall listing quality • Partner with warehouse or 3PL teams to move product from intake to live listing and sale • Track performance across recovery, aging, sell-through, and listing quality • Improve processes that increase resale efficiency and reduce liquidation • Monitor marketplace trends, fees, policies, and demand signals • Ensure grading and disposition decisions align with resale potential and brand standards PERFORMANCE DELIVERABLES / KPIs • Recovery Rate (%): Percentage of original PCOGS recovered through re-commerce channels • Net Recovery Profit Margin ($ / %): Recovery revenue minus all associated costs (fees, labor, refurbishment, fulfillment) • Throughput Timing: Average days from return processing to active marketplace listing • Sell-Through Rate: Percentage of listed inventory sold within 30, 60, 60+ day timeframes • Associate Processing Throughput: Managed Associate UPH to capture listing details • Product Listing Quality: Accuracy and completeness of listings (condition, photos, descriptions) QUALIFICATIONS • 2+ years of experience in retail operations, inventory, merchandising, resale, marketplaces, warehouse, logistics, fulfillment, or similar environments • Experience leading a small team or owning a workstream with clear quality and productivity goals • Strong understanding of inventory flow, product condition, returns, and resale economics • Good judgment in pricing, presentation, and channel strategy • Data-driven and comfortable using performance metrics to improve outcomes • Strong cross-functional communication and execution skills • Preferred: hands-on experience with 3P marketplaces, resale platforms, or live-selling environments PHYSICAL REQUIREMENTS • Lift up to 49 pounds and frequently push, pull, squat, bend, and reach with or without reasonable accommodation • Stand and walk for extended periods during shifts with or without reasonable accommodation • Work in an environment where noise levels and temperatures may vary with or without reasonable accommodation • Frequently climb and descend stairs with or without reasonable accommodation Pay Range: $71,000 - $79,000 All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range$71,000—$79,000 USDWHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.