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ManagerFull-timeAWS
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager at Radicle Health to manage key customer accounts, ensure satisfaction, drive product adoption, and identify growth opportunities. This role involves working closely with the Customer Experience team to deliver exceptional service and support long-term customer retention.
Key Responsibilities
- →Serve as the primary point of contact for customer accounts, building lasting relationships and ensuring customers achieve their desired goals and outcomes with Radicle products.
- →Serve as a Product Knowledge Expert, helping customers adopt effective workflows and address needs by leveraging system functionality.
- →Collaborate, problem solve, and strategize customer issues and inquiries with other team members.
- →Educate customers on best practices and new features to maximize the value of Radicle products.
- →Monitor customer engagement and usage through dashboards, identifying areas for improvement and providing actionable recommendations.
- →Document customer status, needs, activities, communications, and organizational changes in Salesforce and other CRM tools.
- →Sustain business growth and profitability by maximizing product value, selling add-on services and modules, and offering consultative and training services.
- →Manage and execute the end-to-end renewal process for assigned customers to ensure contracts are renewed on time.
- →Achieve net revenue retention targets.
- →Attend promotional events at industry-related conferences.
Requirements
- ✓2–7 years of experience in Customer Success, Account Management, Client Services, or a similar customer-focused role, preferably with mid-market or enterprise clients.
- ✓Proven success in meeting or exceeding portfolio goals, such as net revenue retention and customer adoption utilization metrics.
- ✓Experience managing multiple competing priorities successfully across a multi-product portfolio.
- ✓Strong presentation and public speaking skills, with experience delivering training, strategic consultations, and business reviews.
- ✓Exceptional problem-solving, communication, and relationship management skills, as well as strong cross-functional acumen.
- ✓SalesForce or other CRM experience.
- ✓Customer Service experience.
- ✓Strong communication skills.
- ✓Strong problem-solving and analytical skills.
- ✓Task and project management skills or experience.
- ✓Familiarity with Electronic Health Record software and the social services sector a plus.
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