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Entry LevelFull-time
Salary Range
$27,094 - $36,656 /year
This salary is estimated based on similar roles. The actual salary may vary.
We’re looking for a skilled and customer-focused 2nd Line Support Engineer to join our growing team. This role is key in handling technical issues escalated from 1st Line Support, resolving more complex problems and supporting both our clients and internal teams with expert advice and troubleshooting.
• Manage tickets escalated from 1st Line Support, ensuring timely and thorough resolution
• Troubleshoot and resolve moderately complex issues, including software configuration faults, phone system outages and network disruptions
• Work with vendors and third-party providers to drive issue resolution
• Log accurate and detailed notes, including troubleshooting steps and resolutions
• Spot patterns across incidents and contribute to root cause analysis efforts
• Provide guidance and knowledge-sharing to 1st Line Support to reduce recurring issues
• Support urgent or business-critical escalations, working with 3rd Line Support where necessary
• Offer technical advice to clients on system improvements and optimisation opportunities
Free to sign up. Takes 30 seconds.
About RadiusLimited
RadiusLimited is a forward-thinking technology company specializing in innovative solutions for connectivity and communication. Operating at the intersection of networking and digital infrastructure, the firm focuses on developing tools that enhance data flow and system integration for businesses and organizations. While the exact founding date and location are not specified, the name "RadiusLimited" suggests a global reach with a commitment to defined, high-quality service boundaries, reflecting a strategic approach to technology deployment. The company leverages cutting-edge advancements to address the evolving demands of modern digital ecosystems. The company's primary offerings include advanced networking solutions, secure communication platforms, and customized integration services tailored to streamline operations across various industries. Key features of their products emphasize scalability, reliability, and interoperability, ensuring seamless performance even in complex environments. RadiusLimited targets enterprises, IT professionals, and organizations requiring robust infrastructure to support remote work, data analytics, and cloud-based operations. Their solutions are designed to enhance efficiency, security, and user experience, catering to clients who prioritize precision and adaptability in their technological investments. Notable achievements for RadiusLimited include the development of proprietary technologies that have set new benchmarks in network performance and data security. The company has established itself as a trusted partner in the tech industry, recognized for its ability to deliver tailored solutions that align with client-specific needs. By maintaining a focus on innovation and customer-centric design, RadiusLimited continues to differentiate itself through a unique value proposition that combines technical excellence with practical, real-world applicability, positioning it as a leader in the competitive digital infrastructure space.
