Loading...
Mid LevelFull-time
Salary Range
$34,680 - $46,920 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Representative 2 to join our Global Support team at Miro. This role will work with our global team to expand support offerings while developing skills in troubleshooting, technical expertise, and effective communication through tickets, phone, and chat.
Key Responsibilities
- βBalance performance and productivity with metrics
- βProbe, troubleshoot, and investigate customer questions and issues
- βHandle internal and external communication
- βCollaborate on projects once performance milestones are met
- βUse prioritization and collaboration to address issues and incidents
Requirements
- βPersonal ownership and accountability
- βCuriosity about the product
- βEmpathetic and open-minded approach
- βJapanese business-level communication skills (written and spoken)
- βPositive culture contributor
Benefits
- β Competitive equity package
- β Private health insurance program
- β Salary continuance insurance and life insurance coverage
- β Free lunches on in-hub days with fully stocked snacks and drinks
- β Wellbeing benefit and WFH equipment allowance
- β Annual learning and development allowance to grow your skills and career
- β Opportunity to work for a globally diverse team
Free to sign up. Takes 30 seconds.
