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SeniorFull-timeRust
Salary Range
$110,000 - $130,000 /year
About the Role
We are looking for a Technical Account Manager to join Redox, a healthcare interoperability platform that connects and powers real-time healthcare data exchange. This role involves partnering with enterprise customers to execute post-sale functions and deliver ideal integration outcomes.
Key Responsibilities
- →Partner with enterprise and scaling customers to execute on all post-sale functions
- →Act as a trusted collaborator with the customer to deliver ideal integration outcomes
- →Collaborate internally to manage customer success plans and escalations
- →Maintain internal documentation relating to customers and processes
- →Create collateral for customer to use at scale
- →Keep up to date with product enhancements
- →Monitor industry trends and how they impact our customers
Requirements
- ✓5+ years of deep EHR integration and workflow knowledge
- ✓Demonstrated experience with expanding customers and building franchises
- ✓Functional understanding of data formats like HL7v2, XML, X12, APIs
- ✓Understanding of various healthcare workflows
- ✓Ability to proactively identify new solutions, scopes, and processes for customers
- ✓Interest in working with ambiguous and changing responsibilities and initiatives
- ✓Customer Success experience preferred
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