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Staff Business Systems Analyst (ServiceNow Business Analyst) at RenesasElectronics
RenesasElectronicsHo Chi Minh, vn·12h ago
SeniorFull-timeAgile
Salary Range
$14,586 - $19,734 /year
This salary is estimated based on similar roles. The actual salary may vary.
Role Purpose
To gather, analyze, and document business requirements, ensure alignment between stakeholders and technical teams, and support successful delivery of ServiceNow initiatives including ITSM and HRSD.
Key Responsibilities
• Requirements Gathering: Conduct workshops, interviews, and analysis to capture business needs.
• Review Enhancement Requests: Act as the first point of review for incoming enhancement requests, clarify requirements with stakeholders, and ensure completeness.
• User Story Creation: Translate business requirements into clear, actionable user stories with acceptance criteria.
• Documentation: Create and maintain detailed documentation including BRDs, process flows, and user stories.
• Stakeholder Management: Act as liaison between business and technical teams, ensuring clarity and alignment.
• Process Analysis: Identify gaps, inefficiencies, and opportunities for improvement in workflows.
• Support Testing: Assist in UAT planning and execution, validate requirements against delivered functionality.
• Tooling: Utilize ServiceNow capabilities for requirements tracking and reporting.
• Change Management: Support communication and training for new processes and features.Skills & Experience
• Strong analytical and problem-solving skills.
• Experience in ServiceNow projects (ITSM essential, HRSD desirable).
• Excellent documentation and communication skills.
• Ability to translate business needs into technical requirements.
• Familiarity with Agile methodologies and tools.
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About RenesasElectronics
Renesas Electronics is a global leader in the semiconductor industry, specializing in the design, development, and manufacturing of advanced electronic components. Headquartered in Japan, the company was established through the merger of NEC Electronics and Renesas Technology in 2010, leveraging decades of expertise in microcontrollers, system-on-chips (SoCs), and power management solutions. With a strong presence in Asia, Europe, and North America, Renesas serves as a critical enabler for innovation across multiple sectors, including automotive, industrial, and consumer electronics. The company's commitment to technological excellence and reliability has positioned it as a trusted partner for businesses worldwide. Renesas Electronics offers a comprehensive portfolio of products, including high-performance microcontrollers, analog and power devices, and advanced SoCs tailored for automotive applications such as ADAS and electric vehicles. Key features of their solutions include enhanced energy efficiency, robust security, and scalable architectures to meet evolving industry demands. The company primarily targets automotive manufacturers, industrial equipment producers, and consumer electronics companies, providing them with the foundational technology needed for next-generation products. Their solutions are designed to optimize performance, reduce system complexity, and accelerate time-to-market for their clients. Notable achievements include Renesas' acquisition of Intersil and Cypress Semiconductor, significantly expanding its capabilities in power management and IoT solutions. The company holds a leading market position in automotive microcontrollers, with a reputation for innovation and reliability. Renesas' unique value proposition lies in its ability to deliver integrated, end-to-end solutions that address the complex challenges of modern electronics, supported by a robust ecosystem of tools and services to empower its customers.
