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Mid LevelFull-timeRust
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Bilingual Spanish Service Assistant to serve as the liaison between homeowners, Service Technicians, and Field Managers at Renuity, a national leader in the direct-to-consumer home improvement industry.
Key Responsibilities
- →Maintain the computer system by updating and entering job-related data
- →Plan to prevent problems and resolve current issues
- →Answer warranty questions and resolve warranty claims
- →Enter detailed notes about customer complaints and resolution
- →Submit warranty claims for service parts
- →Follow up with claims based on the technician reports
- →Assist the Operations manager and the Service Manager in providing customer care and scheduling service calls
- →Communicate with customers regarding updates, appointments, delays, or reschedules
Requirements
- ✓At least three (3) years of office-based customer service preferred
- ✓Experience in home improvement or construction industry preferred
- ✓Must be able to efficiently multi-task and work independently with minimal supervision
- ✓Attention to detail with accurate and excellent data entry skills
- ✓Excellent time and task management skills
- ✓Ability to maintain confidentiality
- ✓Proficiency in MS Office 365
- ✓Bilingual skills in both English and Spanish
- ✓Flexible, positive attitude
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