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DirectorFull-timeRust
Salary Range
$144,500 - $195,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Director, Inside Sales will lead and scale outbound contact center operations with a focus on sales performance, lead conversion, and customer engagement. This strategic role requires a data-driven leader with experience managing high-volume outbound teams and optimizing campaign performance.
Key Responsibilities
- →Develop and execute outbound dialing strategies to meet revenue, contact, and conversion targets
- →Align outbound initiatives with company objectives in partnership with senior leadership
- →Oversee daily operations of outbound teams, ensuring strong speed-to-lead and appointment quality
- →Foster a performance-based culture through clear KPIs and ongoing coaching
- →Monitor and optimize dialer technology and CRM analytics to drive productivity
- →Ensure compliance with all regulatory requirements (TCPA, DNC)
- →Partner cross-functionally with Sales, Marketing, and Technology to enhance scripting and lead routing
- →Identify and implement process and technology improvements to increase efficiency
- →Recruit, develop, and mentor high-performing leaders across teams
- →Maintain an active presence on the sales floor and lead weekly performance meetings
Requirements
- ✓Bachelor’s degree required; MBA or equivalent preferred
- ✓8+ years of progressive call center leadership experience, including 5+ years in outbound/sales environments
- ✓Strong analytical and problem-solving skills with proven success driving KPI achievement
- ✓Hands-on experience managing large outbound teams and improving operational efficiency
- ✓Proficiency with dialer management systems (Five9, Nextiva, RingCentral)
- ✓Excellent communication and leadership skills with cross-functional experience
- ✓Strong background in business intelligence and reporting tools
- ✓Ability to manage multiple priorities in a fast-paced environment
- ✓Experience in home improvement, healthcare, retail, or manufacturing industries
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