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Mid LevelFull-timeAgileScrumGo
Salary Range
MX$454,400 - MX$681,600 /year
About the Role
The Salesforce Platform Engineer is a hands-on individual contributor responsible for building, supporting, and improving Restaurant365’s Salesforce platform. This role works closely with the Manager, Salesforce Platform Engineering and the broader Go-To-Market (GTM) technology team.
Key Responsibilities
- →Support the Salesforce Platform Engineering team with day-to-day development and administration work
- →Deliver enhancements, bug fixes, and configuration aligned to team standards
- →Handle incoming Salesforce support requests, investigate issues, reproduce bugs, perform root-cause analysis, and implement fixes or escalations
- →Partner with senior engineers and admins to triage and resolve incidents impacting Sales, Marketing, Customer Success, and other GTM teams
- →Monitor platform health and surface risks or recurring issues to the team
- →Implement declarative configuration in Salesforce: objects, fields, page layouts, record types, Flows, validation rules, assignment rules, and approval processes
- →Develop and maintain custom solutions using Apex, Lightning Web Components (LWC), and APIs
- →Support feature delivery across Sales Cloud and related clouds
- →Support integration troubleshooting between Salesforce and other enterprise systems
- →Contribute to data quality initiatives, including deduplication, data updates, and enforcing validation and governance standards
- →Collaborate with business stakeholders, admins, engineers, and analysts to understand requirements
- →Maintain documentation for configuration, customizations, integrations, and runbooks
Requirements
- ✓3-5 years of hands-on experience on the Salesforce platform
- ✓Solid understanding of Salesforce support and administration motions
- ✓Strong understanding of Salesforce platform capabilities including Sales Cloud, Service Cloud, and core functionality
- ✓Experience with business process modeling, requirements documentation, and solution design
- ✓Excellent communication and presentation skills with the ability to work effectively with technical and non-technical stakeholders
- ✓Strong analytical and problem-solving abilities with attention to detail
- ✓Experience with Agile/Scrum methodologies and project management principles
- ✓Salesforce Administrator, Business Analyst, and App Builder certifications are strongly preferred
- ✓Experience with integration concepts and third-party application connectivity a plus
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