Credit Operations Analyst at REXEL1

The Credit Operations Analyst is responsible for the day-to-day management of customer credit accounts across assigned portfolios. They will work closely with sales, customer service,operations and legal teams to apply credit policies, maintain customer accounts and implement recovery actions where necessary. Below are tasks and responsibilities relative to the Credit Administrator role: ACCOUNT MAINTENANCE • Maintain accurate customer master data and documentation in the ERP • Manage incoming correspondences from business partners, requesting updates to existing accounts; requests vary from: • Email Address Changes • Billing/Shipping Address Changes • Salesperson, Territory, G/L Group Changes • Business Name Changes • Ensure that administrative requests are validated and accompanied with appropriate documentation, adhering to audit compliance • Respond to routine internal and external queries regarding account status, documentation requests, and transaction confirmations within agreed timelinesNEW ACCOUNT CREATION  • Monitor workflow queues within Hyland for the new account process; addressing errors and ensuring all submissions are completed within a timely manner • Verify submitted documents for accuracy and completeness, inclusive of signed credit applications, tax forms, and any requested financial or trade references • Distribute Welcome Letter Packages to new accounts, inclusive of Rexel’s Banking Information and the Credit Department’s contact information • Work with the Credit Manager to identify opportunities of process improvement, controls and tools to increase efficiency within the workflowOPERATIONAL TASKS  • Receive incoming cheques, verify payer details and remit information, and prepare cheques for processing • Scan verified cheques into Kofax prepare daily deposit batches, reconcile scanned items to deposit slips and cash application reports • Maintain and update the enrollment file folder for customers on pre-authorized credit card payments • Monitor enrollment status within the Moneris Batch Upload program and notify credit teams of rejections • Prepare and submit the monthly trade tape to credit bureaus, ensuring data fields are accurate • Update customer files and credit system with bureau scores received from EquifaxPLATFORM MAINTENANCE • Communicate directly with customers and/or respective portal support to maintain functionality of all platforms • Coordinate with respective internal business partners to ensure operational payments are processed in a timely manner, as to not hinder the status of portal function • Report all delinquencies (e.g. notification of suspensions, technical downtimes) to the pertinent nternal parties to avoid any service disruptionsPORTAL BILLING • Monitor the portal submissions of invoices and/or credit notes for all accounts requiring exceptional billing • Identify and communicate all issues to pertinent business partners; assist Credit Analyst in resubmissions upon rectifying issues • Maintain banking and remittance information on all portal platforms • Maintain invoice and account notes on pertinent systems • Maintain a directory of all relative Sales and Credit personnel required to manage the E2E business on any accountADDITIONAL TASKS • Provide support to the Credit Operations team and their tasks, when required • Provide support to National Credit operations Manager for various focused projects or tasks when required.