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Customer Experience Manager, Core Services at Robinhood
RobinhoodChicago, IL; Denver, CO; Westlake, TX·3h ago
ManagerFull-timeRustVueAWS
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Experience Manager to join our Core Services team at Robinhood. This role involves leading a high-performing, customer-facing team and playing a vital role in coaching, developing, and inspiring team members. You’ll ensure performance targets are met, elevate the customer experience, and foster an inclusive and energizing team culture.
Key Responsibilities
- →Coach and develop a team of customer experience professionals, focusing on performance across key qualitative and quantitative metrics
- →Cultivate a positive, inclusive team culture that aligns with Robinhood’s values
- →Guide your team through change with effective communication and clarity
- →Respond to complex customer issues and serve as an escalation point for inquiries related to stock trading, corporate actions, and market mechanics
- →Support your team with expertise in equities-related topics including options, margin, and futures
Requirements
- ✓Active FINRA Series 7, 63, and 24 (or 9/10) licenses required; Series 66 must be obtained within 90 days
- ✓Prior leadership experience (e.g., Team Lead, Supervisor, or Manager) with a proven ability to drive results
- ✓Strong interpersonal and communication skills, with a passion for mentorship
- ✓Deep subject matter knowledge in financial services, specifically equities, corporate actions, and retirements
- ✓Comfortable leading through ambiguity and organizational change
