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Customer Experience Representative, Derivatives at Robinhood
RobinhoodChicago, IL; Denver, CO; Westlake, TX·1w ago
Mid LevelFull-timeVueAWS
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for experienced Customer Experience (CX) professionals with a passion for derivative products to join Robinhood's new Derivatives team. This role will support customers on complex topics including margin, options, and futures, helping shape the brand of this exciting new product suite.
Key Responsibilities
- →Resolve customer issues and questions involving options, margin and futures outrights
- →Provide customer support for Event Contracts after obtaining Series 3 licensure
- →Identify potential customer or firm risk and communicate it effectively
- →Use internal tools like Salesforce and Twilio to respond to customer inquiries
- →Assist customers navigating Robinhood's app, web and futures products
- →Place closing trades for customers when necessary
- →Research market events and discuss them with customers
Requirements
- ✓Active FINRA Series 7, 63, and Series 3 required
- ✓Minimum 3 years in professional trade desk experience
- ✓Experience supporting customers in advanced trading
- ✓Ability to break down positions in futures and options
- ✓Strong risk assessment and mitigation skills
- ✓Excellent interpersonal and communication skills
- ✓Ability to make quick decisions under pressure
- ✓Demonstrated expertise in complex financial services topics
- ✓Ability to communicate complex topics clearly
- ✓Schedule flexibility for multiple time zones
Benefits
- ★Market competitive and pay equity-focused compensation
- ★100% paid health insurance for employees
- ★Annual lifestyle wallet for wellness and development
- ★Lifetime maximum benefit for family forming and fertility
- ★Dedicated mental health support
- ★Generous time away including holidays, PTO, parental leave
- ★Lively office environment with catered meals and benefits
