Enterprise Account Manager at Roo

What We Do We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets. Together, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million. About the Role Roo is growing fast and needs an experienced, innovative, and data-driven Account Manager to maintain and grow relationships with our existing Enterprise clients. You will report to the National Strategic Account Manager- working closely to help formulate the in-market growth strategy, build a playbook to onboard and support new and existing Enterprise clients, and help maintain the Enterprise ecosystem. You will be responsible for onboarding, supporting and growing our enterprise clients turning them into avid and loyal users on our platform. Travel up to 30% of the time for training, conferences, and events. Responsibilities • Act as a strategic partner to the Enterprise Director, maintaining strong relationships with Roo’s Enterprise clients and partnering with key client stakeholders to align their hospitals’ priorities with Roo, with the goal of retaining active hospitals. • Facilitate executive relationships alongside the Enterprise Director, ensuring a smooth transition from the Enterprise sales process through implementation and day-to-day account management with the goal of reducing turnaround time of activating corporate hospitals, getting their onboarding scheduled, and working with the local Roo reps to get the hospitals to post their first shifts. • Be a champion for our clients and work with our internal cross-functional teams to translate customer feedback into product insights • Collaborate with key corporate accounts to streamline the bulk upload and onboarding process for all hospitals within their organization, ensuring a smooth integration into Roo's platform • Co-lead the implementation and onboarding process across Roo territories, ensuring timely scheduling and coordination, and establishing rapport with local Roo representatives to facilitate smooth transitions, particularly during expansion phases, with the goal of increasing shifts posted within the first month of having access to the Roo platform • Manage inbound emails/chats from Enterprise clients (and leads) regarding requests, product bugs/glitches, cancellations, alterations, etc., in a timely manner with bias to urgency • Serve as a liaison between corporate/Enterprise hospitals and local Roo reps; identifying downgrades in activity per corporate group in each Roo market, and partner with local Roo reps to proactively reduce churn • Plus proactively identify and address any additional activities or tasks requiring Enterprise support, demonstrating flexibility and initiative in meeting client needs and Roo’s organizational goals Qualifications • 3+ years Veterinary hospital operations experience is required (Corporate preferred) • 3+ years of enterprise level SaaS account management experience • Ability to innovate and navigate ambiguity — this is an early stage startup environment scaling rapidly • Are data-driven and possess the ability to understand clients’ business goals, anticipate future needs by analyzing market trends, and identify ways to continuously grow by crafting tailored solutions • Have proven ability to develop relationships with key stakeholders and optimize enterprise customer accounts, you understand what it means to evangelize your product both internally and externally • Are solutions-oriented and resourceful -- might not have all the answers, but you know how to find them • Experience with organizing and developing SOPs • Proven track record in driving revenue growth and expanding market penetration • Ability to collaborate cross-functionally with sales, marketing, product, and operations teams to align strategies and achieve business objectives • Strong presentation skills and experience in delivering compelling pitches and presentations to executive-level stakeholders • Strong communication skills (a written prompt will be part of the interview process). • Ability to travel up to 30% of the time for heavier conference travel seasons. While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please see below for compensation ranges based on our geographical tiering system recommended by external benchmark data (with example cities listed). In addition to the base compensation there is a 15% variable compensation, based on performance. Note: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate. All official Roo communication will always come from @roo.vet. Exact compensation may vary based on skills, experience, and location. Tier 1 Pay Range (examples: San Francisco, NYC)$119,000—$154,000 USDTier 2 Pay Range (examples: LA, Boston, Seattle, DC, San Diego, Chicago)$105,000—$138,000 USDTier 3 Pay Range (examples: Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento)$100,000—$130,000 USDTier 4 Pay Range (examples: Minneapolis, Miami, Atlanta, Phoenix, Orlando, Las Vegas, Salt Lake City)$95,000—$123,000 USD Core Values Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! What to expect from working at Roo! For permanent, full time employees, we offer: • Accelerated growth & learning potential. • Stipends for home office setup, continuing education, and monthly wellness. • Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans. • 401K • Unlimited Paid Time Off. • Paid Maternity/Paternity and reproductive care leave. • Gifts on your birthday & anniversary. • Opportunity for domestic travel, including for regional team building events. Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation. We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed. Ready to join the Roo-volution?!