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ManagerFull-timeRustGitAI
Salary Range
$75,140 - $101,660 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Account Manager to join our high-performing, collaborative, and customer-obsessed Account Management team at Roofr. In this role, you will manage a large portfolio of customer accounts and own the expansion revenue within your book of business, ensuring customers achieve meaningful outcomes using Roofr's platform.
Key Responsibilities
- →Manage a portfolio of 1,000+ customer accounts, acting as the primary commercial owner responsible for both customer success and revenue expansion.
- →Develop and execute proactive strategies tailored to each segment of users to ensure maximum value from Roofr’s solutions.
- →Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR).
- →Proactively address churn risks to ensure high retention and customer satisfaction.
- →Collaborate with Account Executives, Implementation, Revenue Operations, and Customer Support teams for a seamless customer experience.
- →Work closely with the Implementation team for smooth account set-up and ongoing account health.
- →Monitor and improve key performance metrics such as Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS).
Requirements
- ✓1+ years of experience in an Account Management role, ideally in a high-growth or fast-paced environment.
- ✓Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows.
- ✓Demonstrated success driving revenue through upsell, cross-sell, or expansion sales motions.
- ✓Experience working collaboratively with cross-functional teams, particularly Account Executives and Implementation teams.
- ✓A track record of driving revenue growth through upsell, cross-sell, and customer retention strategies.
- ✓Strong understanding of key metrics, such as MRR, churn, retention, and NPS.
- ✓Excellent communication skills and a customer-centric mindset.
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