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Mid LevelFull-timeGitGo
Salary Range
$14,280 - $19,320 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Agent to join Ruby Labs, a leading tech company creating innovative consumer products. This role will handle the help desk's most frequent questions and ensure exceptional customer satisfaction.
Key Responsibilities
- →Address and resolve the most common queries efficiently and effectively.
- →Work towards achieving and exceeding Key Performance Indicators and Service Level Agreements.
- →Strive to reduce incoming volume by focusing on first-contact resolution and providing comprehensive solutions.
- →Identify and escalate issues beyond your scope to the appropriate teams.
- →Gather valuable customer feedback to improve products and services.
- →Assist in handling billing queries and process refunds.
- →Review and process player redemption requests according to company policies.
- →Verify player identities and documentation as part of KYC procedures.
- →Ensure all payouts are processed accurately and within defined timelines.
- →Coordinate with payment providers and internal teams to resolve payout issues.
Requirements
- ✓A friendly demeanor with a passion for providing exceptional customer support.
- ✓Excellent communication and interpersonal skills.
- ✓Strong problem-solving abilities with a friendly touch.
- ✓Familiarity with CRM systems and support tools.
- ✓Ability to adapt and learn quickly in a fast-paced environment.
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