Customer Success Manager - Canada at Samsara

Samsara

Remote - Toronto·7h ago

ManagerFull-timeRustGit

Salary Range

$53,040 - $71,760 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to join our team at Samsara. This role involves working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.

Key Responsibilities

→Ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
→Compose joint success plans with customers, outlining their objectives, metrics, and timelines
→Orchestrate executive business reviews with customers’ decision-makers and our executive leadership
→Conduct workshops with customers to understand their current operations and recommend workflow changes
→Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types
→Serve as a mentor to the wider Customer Success and Support teams
→Champion Samsara’s cultural principles as we scale globally

Requirements

✓2 - 4+ years of experience in a senior Customer Success, account management, or strategic consulting role
✓Strong priority management and high emotional intelligence
✓Experience supporting or working with technical products
✓Solutions-oriented with strong problem-solving skills
✓Proven track record of building trust and communicating effectively with stakeholders
✓Passion for going above and beyond in a fast-paced environment
✓Bachelor’s degree from a 4-year institution