Senior Support Engineer, NORAM at Sanity

Sanity

Remote in the United States or Canada·1w ago

SeniorFull-timeJavaScriptTypeScriptJavaRustNext.jsFigmaGitAI

Salary Range

$132,600 - $179,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an experienced and empathetic support engineer to join Sanity.io, an AI-powered Content Operating System. This role involves solving technical issues for enterprise customers and collaborating with Product and Engineering teams.

Key Responsibilities

→Work closely with Enterprise customers to resolve technical issues and answer questions
→Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples
→Develop standard solutions, author self-serve resources, and improve documentation
→Be the customer’s voice and use feedback to improve our product
→Support Customer Solutions and Sales teams with customer data and technical guidance
→Build and maintain support infrastructure, tooling, and workflows
→Participate in Sanity’s developer community rotation and help answer questions
→Liaise between customers and internal teams during incidents and escalations
→Continuously research best practices and learn existing and upcoming features

Requirements

✓Remote in North America
✓Exceptional communication and organizational skills
✓4+ years of technical developer support and hands-on experience with JavaScript, TypeScript, and front-end frameworks like Next.js
✓Experience debugging complex technical issues with other developers and end-users
✓Passion for helping others be successful and fulfill their potential
✓Demonstrated capacity to quickly learn new concepts and technologies
✓Self-starter who takes initiative and is energized when there is no obvious solution