IT Support (Junior) at Scale3c

Scale Tech is a development agency partnering with innovative companies across Lithuania and beyond. We are currently looking for an IT Support (L1) on behalf of one of our clients — TCG Telecom, a telecom operator specialising in custom communication and telephony solutions since 2008. You would be joining a small, close-knit support team of 3 (alongside 2 senior IT support engineers) within a company of 10. This is a great entry point for anyone looking to kick-start their IT career in a technical, real-world environment — no deep expertise required, everything is learnable on the job. This role has a clear ladder — strong performers can progress to L2 and eventually L3 support, taking on more complex infrastructure and project responsibilities over time.   Working method - Hybrid Salary range - 1700-2500 EUR/Month (gross) depending on your competences. Hiring process - 2 interviews. Location - Vilnius, Lithuania.   What you will do: • Receive and triage incoming client support requests (primarily via email) • Manage tickets end-to-end in JIRA — log, track, update, and close • Resolve common, recurring issues at the first point of contact • Escalate complex or unresolved issues to L2/L3 engineers with clear context • Build and maintain a knowledge base of standard request resolutions • Collaborate closely with 2 senior IT support colleagues What we are looking for: • Basic IT knowledge — networking fundamentals, operating systems, troubleshooting • Familiarity with MySQL (running basic queries is enough) • Basic Python scripting (hobby-level is perfectly fine) • Good communication skills — you will be the first face clients see • Eagerness to learn and grow within a technical environment Nice to have: • Understanding of telephony, IP networks, or VoIP • Any prior experience with JIRA or similar ticketing systems Who is this role for: This is an ideal position for someone early in their IT career — including students or recent graduates who are genuinely curious about technology and want a stable, growing environment to build their skills. We value attitude and willingness to learn over years of experience.