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Mid LevelFull-timeAI
Salary Range
$46,240 - $62,560 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Customer Engagement Strategy Lead to drive SEEK's APAC customer engagement strategy implementation. This role focuses on bringing data-driven experiences to life across candidates and hirers in 8 markets, with a focus on regional strategy implementation and continuous optimization.
Key Responsibilities
- →Own multi-year APAC engagement strategy implementation for candidates and hirers, translating ambition into clear OKRs and success measures
- →Lead engagement roadmap development and refinement, balancing strategic priorities with business-as-usual optimisations
- →Define right metrics and partner with platform operations and analytics teams to build dashboards providing visibility by market, segment, channel and journey
- →Lead test and learn programmes with robust design and clear hypotheses, using data to prioritise initiatives and articulate business impact
- →Serve as regional engagement lead across 8 APAC markets, providing frameworks and best practices that local teams adapt to market context
- →Build strong relationships with Product, Technology, Data and Commercial teams to influence roadmaps, co-design solutions and represent engagement priorities in planning forums
- →Provide strategic oversight of customer journeys for key segments from acquisition through to retention and re-engagement across multiple channels
- →Guide multi-channel programme design and champion high standards in creative quality, accessibility and localisation while driving personalisation at scale
- →Lead and coach a team, fostering curiosity, accountability and continuous improvement aligned to Our SEEK principles
- →Set clear goals and development plans, building capability in strategy, experimentation and AI while embedding effective rituals across the engagement CoE
- →Act as senior marketing voice in MarTech and Architecture forums, ensuring customer and team needs are represented in platform roadmaps
- →Partner with platform operations to scale reusable components and champion AI adoption to deliver hyper-personalised experiences at scale
Requirements
- ✓Proven experience in strategic leadership and roadmap ownership
- ✓Strong background in performance analytics and optimization
- ✓Excellent cross-market collaboration and stakeholder leadership skills
- ✓Experience in end-to-end engagement and journey management
- ✓Demonstrated ability in people leadership and ways of working
- ✓Knowledge of technology, data, and experimentation advocacy
